Verifying Email Addresses

Why do we ask you to verify your email address?

We request this for a few reasons:

1. To maintain the integrity of the Zero community, we want to ensure everyone in our community is a real person (prevents bots and spam).
2. The email verification process can help spot email typos early on.
3. A verified email allows us to be confident that we are able to contact you regarding any important app updates, app issues or product announcements.
   
   

How do I verify my email address?

To verify your email address:

1. Tap the 'Me' tab
2. Tap the settings gear icon (upper right corner)
3. Tap 'Emails'
4. If you don't see a verification email within a few minutes, tap 'Send another verification email' 
5. Open the email and follow the instructions

I never received an email verification email, and the 'send another verification email' link isn't working

First, check your spam or junk folder/filter and if you're using Gmail, check your 'All Mail' folder. If you can't find any verification emails, please contact our support team at [e-mail]  from the email address you're trying to verify. We'll be able to take care of this for you on the backend and confirm this with you.

What if I don't want to receive emails from Zero?

No problem, once your email is verified, simply change your email preferences:

1. Tap the 'Me' tab
2. Tap the settings gear icon (upper right)
3. Tap 'Emails'
4. Adjust email notifications as you wish

You can read more about email preferences in our 'Changing email preferences' article.