How do I Cancel a Monthly or Yearly Subscription Auto-Renewal?

How to check subscription status

1. Tap the 'Me' tab
2. Tap the settings gear icon (upper right)
3. In the Account section under 'Zero Plus':
   • If you see 'Upgrade Now', the account you're logged into does not have an active subscription and tapping on 'Upgrade Now' will lead you to subscription payment options.
   • If you see 'Zero Plus', it means the account you're logged into has an active subscription.

To view current subscription details and make changes in Zero

Tap 'Zero Plus' and you'll see the following information:

1. Subscription type (monthly or yearly)
2. 'Member Since' date
3. If currently in a subscription, you'll see the 'Ends On' or 'Renews on' date
4. Option to renew or cancel subscription auto-renewal

         

• If you see the 'Renew Subscription' option, it means you've already canceled your subscription auto-renewal and you won't be charged again unless you change your subscription settings.
• If you see the 'Cancel Subscription' option, tapping on this will cancel your subscription auto-renewal, and you should then see the 'Renew Subscription' option
  
  
• Note that you may cancel your subscription auto-renewal at any time and still enjoy Plus benefits through the end of your current billing cycle. 

To cancel a subscription auto-renewal from the App or Google Play Stores

Apple / iPhone

• Open your 'Settings' app
• Tap your Apple ID (your name)
• Tap 'Subscriptions'
• Select Zero
• Tap 'Cancel Subscription' (this may be located at the very bottom of the screen)

Important:

• Subscriptions are managed from within an account holder's Apple ID.
• Per Apple's subscription policies, free trial subscriptions, and paid auto-renewal subscriptions must be canceled by the account holder at least 24 hours before expiration.

Android

• Open the Google Play Store app

• Tap your profile icon at the top right.

• Go to "Payments & Subscriptions" > "Subscriptions."

• Find and select "Zero."

• Tap "Cancel subscription" and follow the prompts to confirm.

This will cancel the subscription auto-renewal, but your subscription will stay active through the end of the current billing cycle.