How Can I Request a Refund?

How Can I Request a Refund? 

We want you to be happy with your Zero Plus subscription. If you purchased a subscription and it does not meet your needs or expectations, please request a refund as soon as possible.

As a subscription-based service, we are limited in what actions we can perform on individual accounts, depending on how you purchased your subscription. Please review the following instructions on how to request a refund.

Apple | App Store

While we provide the service, Apple manages all payments and any subsequent refunds; Apple processes payments and refunds directly on their side using a payment method associated with a subscriber's Apple ID - Apple does not provide Zero with this information due to their own internal policy.

This means Apple does not permit us to modify subscriptions, cancel current subscriptions or issue refunds to our customers directly from our side. As such, you will need to reach out to Apple's App Store customer support department directly.

• To request a refund, contact them here: https://getsupport.apple.com/
• You can learn more about App Store subscriptions here: https://support.apple.com/en-ca/HT202039

Android | Google Play Store

For subscription purchases made through the Google Play Store, we are usually able to accommodate refund requests made within 30 days of your purchase. While we cannot guarantee every refund request, we will do our best to assist you.

• Please use the 'Contact Support' option in Zero to initiate a request. Just tap 'Me' ➝ tap the settings wheel icon in the upper right corner ➝ tap 'Help Center & Support'.