I Purchased a Plus Subscription but I Don't Have Access to Plus

I purchased a subscription but don't have access to Zero Plus

If you purchased a monthly or yearly Zero Plus subscription but cannot access Plus features or content, it could mean a couple of different things.

1. You may be logged into the wrong account

2. Apple / iOS device users

1. You may be logged into the wrong account

Your account data is stored in the cloud and is associated with your original login method. If you're missing data or don't see your Plus subscription reflected in your account:

• Logout of Zero:
  • Tap the 'Me' tab
  • Tap the settings gear icon (upper right)
  • Tap 'Logout' and Confirm
    
    
• Be sure you are on the 'Sign in' screen, then log back in using your original login method—one of the following:
  
  • Email & Password
  • 'Sign in with Apple' (on iOS/Apple devices only)
  • 'Continue with Google'
  • 'Continue with Facebook'

If you're unsure which login method you used originally, or are still unable to locate your account, please contact our support team and we'll be happy to help you locate your account(s).

2. Apple / iOS device users

• You may have multiple Apple IDs, and your Zero account is not associated with the Apple ID you used to purchase your subscription. To troubleshoot this:
  • Try using the 'Restore Purchases' option in the settings menu:
  • Tap the 'Me' tab
  • Tap the settings gear icon (upper right)
  • Tap 'Restore Purchases'*
  • Enter your Apple ID and associated password
  • If this doesn't work, please use the 'Contact Support' option in the app* and we'll be happy to assist you with your subscription.
    
    
    • * Note: Apple's 'Restoring purchases' feature does not restore data logged in the app.
      If data was previously logged into the app please use the 'Contact Support'* option for assistance.

*Contacting support from within the app for Apple/iOS and Android devices

• Tap the 'Me' tab
• Tap the settings gear icon (upper right corner)
• Scroll down and tap 'Help Center & Support' then tap the bubble in the lower right corner to send us a message